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There's this buyer who kept asking me on sold out items. After the 7th email (all asking for different item) i ignored her.
After about a month, she strikes back. But not wanting to offend or ignore any potential customer, i politely replied her enquiries and request. And finally, she bought a dress (and i was like FINALLLYYY!!!).
and then for some unfortunate reason, after 4 days, she emailed me asking me why i had not send out the parcel.
I replied her that i already sent it the very next working day after her payment, and even emailed her to the delivery tracking number on that day! So i tracked her parcel online, and cut and paste the status of the parcel to show her. It's stated "Item arrived at processing center", and advised her to call the hotline and find out the reason of delay (as im from KL, and the parcel is already in Sarawak)
After 2 days, she mailed me again telling me that she still haven't receive the parcel.
I really wanna provide my customers good service, so i called Poslaju for her. Filed a report, and updated her. I gave her the complain repoert numbr (so that if she wants to call and know the status of the parcel, she'll just have to give them the report number), and told her and Poslaju will take 3 days to rectify the problem.
And plus, since the parcel is already in Sarawak, it would be easier that Poslaju contact the recipient straight in any case. So i provided her number and person in charged and everything.
1 day later after that, she email me again she havent got the parcel. i asked her whether did she receive my mail earlier on the update, she just reply "Oh yea... im just waiting..."
2 days later after that, she continue to bug me. i don't know what's so hard to read "POS LAJU WILL TAKE 3 WORKING DAYS TO RECTIFY PROBLEM". My dad don't own Pos Laju helllooo!!! and if she's so concern why can't she just CALL herself la!
Thank God that she received the parcel after 3 days.
And this is her mail to me:
"Hey i received the parcel! Just it's the WRONG dress! This is not what i wanted! i ordered the wrong dress! Can i send it back to you and change it please please please! I really want to change it! Oh please!"
Do you all think i should let her exchange?
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tell her to change her attitude first. such people ah (-_-)
ReplyDeleteHell no!
ReplyDeletechange her head la! darn her man.. she shld bear the consequence tat she created..
ReplyDeleteNo way man, it's her prob. ask her to order another one and sell off the one she bought as 2nd or something.
ReplyDeleteOh my God, Anon June 22, 2010 12:00 AM,
ReplyDeletethat's a LOL indeed!!
Slapped seller for even considering an exchange for those kind of people.
ReplyDeletenooooooooo!!!!!!!!!!!!!
ReplyDeleteno way...apasal u wanna exchange for her, she ordered the wrong dress ; not you sent her the wrong dress
ReplyDeleteWe (seller) should not / don't give in to such excuses
If happen once, next time she might do the same thing again.
Oh God. Tell her to just suck it. So careless for what >__>
ReplyDeleteNO. Wrong choice doesn't fall on seller's responsibility!
ReplyDeleteHell NO la!
ReplyDeletemygoooodness...
ReplyDeleteNO. don't exchange. she herself admitted that she ordered the wrong dress. not ur problem at all. :(
Tell her that no exchange policy since the dress is not damaged.
No way!! It's her own fault and you shouldn't have to bear the responsibility! Be firm and refuse her request.
ReplyDeleteOf course not! That silly girl sounds sooo annoying!
ReplyDeleteNO WAY! wtf reason is that - ordered wrong dress?! Either she's dumb or she thinks sellers are dumb for falling for that kind of reason.
ReplyDeleteIf she was a polite and nice buyer, maybe can consider la, but her annoying bo-liao attitude (enquiring about sold out items wtf!!) is such a turn-off so I won't even consider it.
this is sad, but the world is full of brainless bimbos like her out there. upload your story at NOS and reveal to us who this retard is!
ReplyDeleteHeck NO!
ReplyDeleteI'm with everyone else. a definitely big NO! it wasn't your fault she choses the wrong dress :P not worth the hassle also.
ReplyDeleteNo way, Jose.
ReplyDeleteNYUUUUU!!!! NEVER exchange for her! you gila kah!!! jangan!! later she will say she got the wrong dress again and all. tak payah bagi muka punya!
ReplyDeleteof course not..why are you even considering it? people are just gonna use you like a doormat if you do evrything a buyer wants you to do.
ReplyDeleteWhy should the seller change the dress if the buyer ordered wrongly?! Just ask her to place another order for the dress she wants... ha...
ReplyDeleteget her to send the dress back then don't bother bout her anymore :p
ReplyDeletepls u already do wat u can as a seller. no way exchanging for her!! just ignore that bloody customer!! hate those kind of buyer...feel like scolding rude words!!
ReplyDeletewhat is NOS ?
ReplyDeletethis story reminds me to one of my customer..
ReplyDeleteeverytime she buy my items (she is one of my regular customer anyway), she keeps asking me 'y my parcel havent arrived yet?' so i need to explain nicely that it took a few days to arrive sarawak (her address is at sarawak)..
one day, she purchased items from me, so i sent her the parcel via 'pos ekspress'. when i sms her telling that i have post her items and gave her the tracking number, she sms me asking 'y i called post office, they said the tracking number is not exist?'..
oh please, i just put the parcel in the post box dear! of coz the tracking number is not exist yet since the postman still not collecting the parcel! oh headache! but funny too..she makes me smiles after all..huhuhu
Question : if buyer wants to return an item to exchange size and willing to bare for the postage, what do you guys think? OK or not?
ReplyDelete