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To free or not to free?

A first time buyer emailed me to buy three items from me with a total of RM120. I have a policy of free postage for returning buyers with purchase of a certain amount. So, when I totaled up to her with postage of RM10, she said,

'I am your returning buyer la. I am xxx. Bought from you last time. Maybe you have forgotten me already. But anyway, returning buyers with certain amount can get free postage hor?'

You know, I searched for all the emails as I usually save down all of them for just in case(and it's proven to be handy now!) I couldn't find one with the same name.

Please don't simply cook up some past transactions just to get free postage. I do COD too and it's FOC!

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