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When we(sellers) send out your parcel.
then inform you about it and send you an email along with the tracking number. We have in fact! sent it out.
1. If you don't get it the next day. its not our fault! so dont point fingers and email us with accusing tones.honest to god the best we can do is call them up and ask them where your parcel is.
2. if you dont see it on the pos.my site. its not our fault!
3. if you cant get through to the pos line. its not our fault!
4. if you call them up and they say they cant trck your parcel. its not our fault! we've sent you the tracking no and we dont own the post office!
5. and when you complain about this to us telling us something that goes like this " POS LAJU/EXPRESS NORMALLY TAKES X DAYS TO ARRIVE.". its not our fault!
6. basically what im trying to say is ITS NOT OUR FAULT THAT YOUR PARCEL DOES NOT REACH YOU IN THE TIME YOU ASSUME IT WILL. ITS NOT OUR FAULT YOU CANT REACH THE POS LINE,AND IF IT WERE TO OCCUR...ITS NOT OUR FAULT IF IT RAINS/THERE IS HAIL OR AN EARTHQUAKE THAT DELAYS YOUR PARCEL.
7. and when we send you a scanned copy of the posts receipt.with your name,the date its sent,the chop in black and white. dont ask us to send the real,original one to you via post.because no offense, but you sound like a crazy person.
And god damnit. we're so damn sorry we dont own the post.
i've just dealt with the worst customer of all time and i seriously think she's psycho.
and im glad i got this off my chest!
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okay, we get it,
ReplyDeleteit's NOT YOUR FAULT!!
:)
wahlau...chill chill...
ReplyDeletei think u are such an irresponsible seller.
ReplyDeletehow is she irresponsible?
ReplyDeletekalo stakat bengang customer query pasal pos xyah wat business la..
ReplyDeleteIts not your fault but it is your responsibility to ensure that the items get to your buyers as well
ReplyDeleteSellers would always hope items to get to buyers. But they also couldn't 100% confirmed that as they're not those who deliver the items, right?
ReplyDeleteTo anon 12:22 AM, but in this case she cant do anything, really, she doesnt own the post office.
ReplyDeleteShe can always follow up with pos malaysia...
ReplyDeleteImagine if you buy online stocks as a seller and your items don't get to you in the said duration, who do you look for? Your supplier ..
wtf???its not sellers' fault la u damn it!and it's not sellers' fault either that the item is broken or smashed during postage!!!that's a risk a buyer have to consider when buying online!
ReplyDeleteLook writer, if you can't handle all this, then just stop selling. I'm a seller myself and I've bought from very responsible sellers who'll see it through that all parcels reach me safely. And I'll do the same for all my buyers. Let me know which blog you own. I'll make sure not to buy from you.
ReplyDeleteThis post only tells me one thing. Seller is irresponsible.
ReplyDeleteI think both seller n customer is as fault.
ReplyDeleteYup you are right that it is not your fault that the parcel did not arrive as expected but it is also part of customer service to check on it on your customers behalf, no need to get pissed about it. Just re-assure them, especially those purchasing for the first time may not be aware of pos malaysia's slow updating system.
As for the customer, yup you are anxious, and it being an online transaction , you are afraid that the seller is a scam and so on,but it helps to drop the accusation tone and ask the seller to check on it, we are all human, sellers can't help feeling insulted when customers thinks we are scamming them when we are here to do an honest transaction.
:)
What if the seller has already tried her best to help? Is that her fault as well?
ReplyDeleteif you can't tolerate this, i think you're not suitable to be a seller. customers are not always right but it's sellers' responsibility to make sure customers are happy with your service.
ReplyDeleteI think you should change it to It's Not "MY" Fault! Don't use "OUR". Don't ever assume that all sellers think like you.
ReplyDeleteagreed with victoria...
ReplyDeleteits your job to make sure the item arrive in buyer's hand.
yes it's not your fault if the item damage during the transfer.
but saying "it's not YOUR fault" it just ridiculous.it's buyer money you handling with..if you can't take the pressure or can't even handle a small thing..Go and do other thing.
Don't la just because of your attitude..the whole blogsphere kena wei...
why the writer didn't even reply *OUR comment huh?
ReplyDeletelol
customer service exists for a reason.
ReplyDeletewriter, have you tried to imagine putting yourself in your customer's position?
yes lah some customers tend to be very anxious about their parcels when they don't receive in time. but i think that this post you typed out, makes you very irresponsible. it's like, HIGH RISK to buy from your blogshop because 50/50% only can successfully get the item paid for. :/
you've just made the buyers out there to lose their confidence in your blogshop.
imho. maybe did take the effort to help the buyer out.its just the difficult buyer. or why would she go to the trouble to scan the receipt for her?and they probably had an ongoing conversation if it lead to her sending her a scanned receipt.she didnt just dump the buyer after the post was sent out despite the seller thinking the buyer was psycho. haha i actually laughed at that one
ReplyDeletenot all sellers send scanned receipts right? or do they? i dunno. but none of the sellers i've ever dealt with do that.
Agree with anon April 18, 2010 11:52 PM. I think the seller has done quite a few things and had an ongoing conversation with the buyer already, as you can see from the list of statements that the seller wrote in her rant post. Maybe the seller is running out of patience and just had to rant somewhere. Or maybe the seller is also new and haven't handled such an issue before? I'm putting myself in the seller's shoes and I'm guessing that the seller is just upset for the accusations that the buyer is throwing at her..
ReplyDeleteNonetheless, seller you do have the responsibility to provide the best after-sales service you can to your customers. Do all you can to assure the customer that you've done your best to help and all you both can do now is just wait. And don't take her accusations to heart, make your business professional. You will have less headaches! :)
i totally agree with those who thinks that the seller is not hands-on. don't rant that way to your customers or potential customers..they are the ones who will bring in sales to your shop. i have dealt with a bunch of very very hands on sellers , they call the post office they even update me on the item every day until it gets to me. im just saying , it doesnt hurt to be very attentive to your customers as the word customers itself entitles them rights to top-notch service from the sellers..customers are always right right? peace :)
ReplyDelete