Your blue is so WRONG!

The following post is edited from an extremely LONG post.

* Buyer placed an order for a blue Cheong Sam. Though the post stated it was out of stock, buyer enquired again and seller did respond that the blue is available and to make payment for the Cheong Sam. The buyer even enclosed the blue Cheong Sam's pix to be sure. And the drama begins...*

The BLUE ordered

The BLUE that arrived

So I sms'ed this seller about the mistake.

Here's the sms exchange.

Bold is me. The other is her.

Please note that you sent the wrong order. I want a refund.

What wrong order?

I ordered a blue cheong sam but you sent me some orange red hue one. I have made it very clear in my emails and calls with you though. I will send it back to you and I want a refund.

No. That is not a wrong order. It look exactly like in the picture. It has red and orange flowers with it. Please refer to the picture again, it is blue. Because the background of the cheongsam is blue. If you read the policy of the website, no refund. Cause it's not spoil and its not wrong stock.

Ok here's the thing. There is no BLUE on it. Not a single drop of blue color. I will send you a picture of what I got and you'll see there's no blue.

If THIS is BLUE then I don't know what BLUE is.

Sorry, policy is there. No customers complain except you. This is what is provided by the supplied. I did make any mistakes for this do not accuse me of anything. I have written the terms and condition clearly on the website. This is all i can do, sorry. If you can't accept it, it is not my mistake. Cause I know I did not send you the wrong stock and I check it properly before I sent it out.

I did attach a picture of what I wanted to order with my first email correspondence with you at the very start to make sure you know that I ordered. If you have checked the picture, you would have known what you sent me is not what's in the picture. Are you telling me you didn't check? This is really not what I ordered.

I did remind all the customers that one got no stock. And I label that cheongsam out of stock long long time ago. Besides that, I follow what you order from my system. My system show that you check out the card the blue one. Cause my shop is like this, if those things is out of stock and you attach the picture to me also no use. I did update my stock that those no more stock cannot order anymore. Even in the chatspace history ppl ask me whether that one got stock anot I also label no stock.

I asked you whether blue one got stock you said yes (check chatbox older message). that's why I proceeded with the order. I even clarified with the picture attachment before I paid. You could've told me that that's sold out when you see the picture is something you don't have. I only placed the order based on the orange red one because I couldn't click the blue one. can you just admit this is a carelessness and mis-communication on your part and just refund me? Really if you've checked your attachment you'd know it's a wrong one and tell me you didn't have it so I wouldn't buy.

No I did not make a mistake. The point of sale system is design this way. If you did, you could have put it under the message under the system. sorry no refund as I stated clearly no stock means cannot order. I will not reply any sms anymore.

Yes I know that's how your system works but i did check with you by sending the picture attachment before I even paid, although I checked out the cart with a different one. And you can't expect your customers to read your old chatbox message that's hidden out of view!

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I'm so fed up with this irresponsible seller who didn't bother to check properly despite me attaching to many pictures so many times. Yes I know it's labeled out of stock that's why I asked if the BLUE one is still gonna be ordered from the supplier and she said yes "now left blue only".

Yeah no refund. Misleading customers, selling her the wrong product and then telling customer it's her fault and that's how her "system" works and denying any carelessness from her side for not checking properly.