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I once had this customer who wanted to buy a piece of garment from my blogshop.
So after the usual process (inquiry, payment) bla bla bla, i posted out her item and gave her the tracking number. She lived in Sarawak and opted for Pos Ekspress. After a few days, she came back to me with an email saying that the parcel has not arrived yet. I made a BIG MISTAKE by offering to refund her in full if the item does not arrive to her by the next day.
AND THAT TRIGGERED THE NASTY SIDE OF HER TO COME.
The next 2 days, unsurprisingly, she emailed me saying this -
"Hi, item hasn't arrived lah. Can refund? Hehe"
The moment I read this email i KNEW something was wrong. So doubtful. So I tracked the code and to my surprise, it stated that Final Delivery has ALREADY BEEN MADE THE PREVIOUS DAY.
So I politely replied -
"Mam, the tracking site says that final delivery has already been made. Are you sure you have not received it yet?" In a very serious manner.
I think after I replied her, she got cold feet and I never heard from her again. Tsk, tsk, there are buyers looking for a free meal as well these days.
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She's just being really greedy and conniving. Doesn't she know that you can easily track the postage number??
ReplyDeleteI mean, instead of thanking you and informing that the package had arrived, she tried to get a refund too?? :(